High Availability Architecture
99.95% uptime for production environments
Automated platform-level failover and real-time health checks ensure availability, even during unexpected spikes or outages.
24/7 Support
Our support team keeps your sites fast and reliable
Expert support from people who understand your stack.
White-Glove SysOps Support
Our Australia and New Zealand team provides expert support around the clock, proactively monitoring, identifying issues, and working with your developers to maintain performance.
What you get:
- Direct access to SysOps engineers who know your setup
- Proactive issue detection and resolution
- Real-time collaboration via Slack
- Priority-based response times with transparent SLAs
Round-the-Clock Monitoring
24/7 monitoring and alerting
Skpr integrates with AWS CloudWatch and internal alerting systems for round-the-clock uptime, performance, and infrastructure health monitoring.
Alert triage
Our on-call team triages alerts in real time. We follow defined escalation paths based on the severity of the issue.
Priority response times
We prioritise issues based on severity, from immediate response for critical problems to standard timeframes for routine requests. All progress is tracked through our support system.
Transparent workflow
If there’s an issue, we replicate it, investigate the cause, fix it, and redeploy with safety measures in place.
Afterwards, we provide a report detailing what happened, how it was resolved and how it will be prevented in future.
Regular comms
Real-time support via dedicated Slack channels and monthly review meetings.
We use Jira to log and track all support tickets, while our ASD standards-compliant infrastructure and security processes continually evolve to keep you protected.
Questions about our support?
Let's talk about what you need
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